Improving the system: One action at a time.

نویسنده

  • Gary E Day
چکیده

In a 2013 televised address the Chief of the Australian Army, Lt. Gen. David Morrison, said ‘The standard you walk past is the standard you accept’. While Morrison was talking about unacceptable behaviour in the Australian Army at the time, equally there are messages here for those who are involved in managing and leading health services. What is the standard of healthcare expected in Australia today? The alternative questions could be: What standards do we walk past in relation to patient safety and quality or compassionate care? or What standards do we walk past in terms of bridging the gap in Indigenous health disadvantage?, among others. If there is a commitment to improving health care inAustralia, the system can be viewed in terms of examining five interconnected elements: patients (or clients), processes, people, priorities and partnerships. Focussing on these five elements provides a framework to understand critical health service components if there is a desire to make systems improvement.

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عنوان ژورنال:
  • Australian health review : a publication of the Australian Hospital Association

دوره 39 4  شماره 

صفحات  -

تاریخ انتشار 2015